Help Desk Assistant

Help Desk Support

• Provide information to beneficiaries on available services, assistance processes, and referral pathways within the Reception Center.
• Support dissemination of information on reporting channels of the following:
• Prevention of Sexual Exploitation and Abuse (PSEA);
• Complaints and Feedback Mechanism (CFM Connect);
• Service availability and access procedures;
• Reception Center process flow and available support services.
• Guide beneficiaries through reception and screening processes to ensure orderly and informed access to services.
• Assist beneficiaries in understanding where and how to access support services and submit complaints or feedback safely and confidentially.
• Maintain respectful, confidential, and accountable communication with all beneficiaries.

Protection Help Desk Support

• Support family reunification activities through facilitation of free calling services for beneficiaries.
• Assist beneficiaries in accessing communication support services to contact family members or relatives inside or outside Afghanistan.
• Maintain accurate records of free calling services provided to beneficiaries, including separate tracking of calls made within Afghanistan and calls made outside Afghanistan.
• At the close of each working day, submit the total number of calls made within Afghanistan and outside Afghanistan through the Kobo link.
• Submit monthly call records (hard file) to the Protection Supervisor or designated focal point, as required.
• Maintain confidentiality and dignity while supporting vulnerable individuals and families.
• Assist in managing beneficiary flow around the Protection Help Desk area to ensure safe and organized access to services.
• Coordinate with protection assistants (screeners) regarding beneficiaries requiring additional support.
• Assist and guide beneficiaries (male and female) in navigating the Reception Center process flow and direct them to the appropriate waiting areas, screening locations, or service points.
• Any other task given by supervisor.

• Education: Minimum high school education is preferred.
• Experience: Previous experience in humanitarian, protection, reception center, or community support activities is an asset.
• Ability to communicate clearly and respectfully with diverse populations.
• Ability to work in a high-pressure and fast-paced environment.
• Knowledge of local languages is required.

How to apply (online only)

1. Nimroz (Milak- Male and Female): https://www.hpl.af/jobs/help-desk-assistant-nimroz-316
2. Herat (Islam Qala- Male Only): https://www.hpl.af/jobs/help-desk-assistant-herat-islam-qala-317
3. Kandahar (Takhtapul-Only Male): https://www.hpl.af/jobs/help-desk-assistantkandahar-318
4. Nangarhar(Turkham-Only Male): https://www.hpl.af/jobs/help-desk-assistant-nangarhar-torkham-319
5. Click Apply Now! and fill in the form.
6. Attach your CV and state the province you are applying for.

Applications are accepted only through the link above.

Only shortlisted candidates will be contacted. HPL is an equal-opportunity employer.

Email / Application Form: visit this website (www.hpl.af/jobs) or click the link above "HPL JOB APPLICATION FORM"