Senior Information Technology Associate

Core Functions / Responsibilities

1. Monitor all ICT support, security, and compliance issues are addressed in an efficient, timely, and professional manner.
2. Provide technical support, assessment, and recommendations in a complex network environment based on Cisco and Microsoft infrastructure for the whole Mission.
3. Provide remote support to all IOM Afghanistan sub-offices and conduct onsite visits when necessary.
4. Assist in coordinating complex problem solving and support in a hybrid cloud environment.
5. Support and assist users using Windows 11, Microsoft 365, Exchange Online, SharePoint Online, and the Organization’s corporate applications such as Oracle, Meraki platforms, and related systems.
6. Maintain IT inventory for the Mission; provide guidance on technical equipment specifications, evaluation, IT service asset and configuration management compliance.
7. Maintain locally hosted services including DHCP and print services
8. Verify that all computers and devices are updated regularly and maintained in line with ICT security standards, including endpoint protection and device compliance requirements.
9. Monitor office compliance with ICT security policies, procedures, standards, and applicable IOM Global ICT guidelines.
10. Apply security protocols and standards, and maintain all mission LAN/WAN equipment including Cisco/Meraki firewalls, switches, wireless access points, and related network security components.
11. Maintain, and monitor network connectivity for the Mission and IOM Kabul accommodation, ensuring VPN and internet connectivity are operational with minimal downtime.
12. Administer account lifecycle processes using One Identity / Infosec, supporting appropriate access provisioning, changes, and deactivation in line with security and compliance requirements.
13. Supervise and coordinate the work of ICT associates in the field locations, including work planning, task allocation, technical guidance and ensuring compliance with ICT operational and security standards.
14. Support implementation and monitoring of IT security controls including MFA, RADIUS, Microsoft Endpoint Protection, BitLocker, Intune, Meraki security configuration, and standard security policies as applicable.
15. Provide training to users on corporate and standard applications, ICT security awareness, and new applications implemented by the Mission or Organization.
16. Prepare reports, documentation, and SOPs related to ICT operations, infrastructure, security, compliance, user support, and service activities when necessary.
17. Perform any other tasks within the incumbent’s capacity as requested by the Information Technology Officer.

Required Qualifications and Experience

Education

Bachelor’s degree in computer science, Information Management Systems, Information Security, or a related field from an accredited academic institution with four years of relevant professional experience;

or

School diploma with a minimum of six years of relevant professional experience.

Professional certifications in Security, Microsoft, and Cisco technologies would be a distinct advantage

Experience

Extensive experience and wide-ranging knowledge in Information Management and Communications Technology.

Administration and implementation of IT infrastructure solutions in a multi-site environment, including support of medium to large-scale WAN/LAN technologies, on-premises servers, cloud-based resources, and applications.

Support and troubleshooting of ICT equipment hardware and software, including corporate and commercial applications from multiple platforms and operating systems.

Experience in identity lifecycle administration is an advantage.

IT security implementation experience including MFA, RADIUS, Microsoft Endpoint Protection, BitLocker, Intune, and standard security policies.

Knowledge of TCP/IP networking, firewalls, routers, switches, VPN, network security, and telecommunications technologies including hosted telephony, and mobile communications.

Experience with Windows Server platforms and Active Directory domain environments.

Experience in IT Service Asset and Configuration Management, including monitoring, inventory applications, and compliance processes.

Experience with SharePoint and related Microsoft 365 technologies, including automation and application development with Power Automate, Power Apps, and report generation using Power BI.

Knowledge of Meraki security configuration is a distinct advantage.

Knowledge of latest technological developments in Information Technology, Information Systems, and Information Security.

Prior work experience with IOM or the UN System is an advantage.

SKILLS

• Relevant technical knowledge related to daily operation and troubleshooting of WAN/LAN network equipment, devices, services, and security controls to ensure corporate connectivity, monitoring, and high uptime.
• Ability to work in a fast-paced, multi-location environment, including coordination across multiple teams, functions, and organizations, often outside standard working hours.
• Effective resource management skills, strategic and creative thinking, and strong organizational ability.
• Strong proficiency with Microsoft 365 collaboration tools, including Word, Excel, PowerPoint, MS Project, Visio, Teams, SharePoint, and OneDrive.
• Ability to prioritize tasks, manage competing operational and compliance requirements, and apply an effective problem-solving approach.
• Ability to work in a cross-divisional team and quickly understand IOM business processes.

Languages

• For all Applicants, fluency in English is required (oral and written).
• Working knowledge of Pashto or Dari is required.
• Fluency in all national language(s) are highly advantages.

Note: Qualified female candidates are highly encouraged to apply.

Required Competencies

Values

• Inclusion and respect for diversity: respect promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies– behavioural indicators level 1

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Other :Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

How to apply

Interested candidates are required to apply through the below online Form. Also, please take note that IOM does not accept applications in hard copies.

Before filling up the online Form, the candidate must carefully read the advertisement. Please proceed to fill the online form only if you meet the minimum requirements stipulated in the advertisement.

Applicants are advised to fill in all mandatory fields otherwise they will not be able to submit the application and should fill their correct and active e-mail address in the online application as any correspondence will be made by IOM through e-mail only.

Applicants are advised to submit only one application for a particular post. The indicated requirements, qualifications and experience are the minimum and the mere possession of the same does not entitle candidates to be called for written assessment or oral interview.

Note: Due to the high volume of applications received, only shortlisted candidates will be contacted by HR department to submit resume and Motivation Letter. Please ensure that the e-mail address and phone number that you will indicate in form is accurate.

If you agree with above, please proceed to the online application form by click HERE.

No Fees:IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training, or other fee). IOM does not request any information related to bank account

https://fa-evlj-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/23680