Technical Support Admin

Responsible for managing, monitoring, maintaining, and securing the underlying micro-infrastructure of the bank’s Payment Gateway platform, ensuring high availability, scalability, performance, and secure integration with banking systems and external payment service providers.

Key Responsibilities

• Manage and maintain payment gateway infrastructure, including servers, virtual machines, containers, and micro services environments.
• Administer containerization and orchestration platforms, such as Docker and Kubernetes.
• Monitor infrastructure performance, system availability, resource utilization, and service health.
• Manage network configurations, firewalls, load balancers, DNS, routing, and secure connectivity between payment gateway components.
• Support database infrastructure, including availability, performance monitoring, backup, and recovery.
• Maintain API connectivity and infrastructure-level integration with CBS, APS, mobile applications, ATM services, and telecom operators.
• Implement infrastructure security controls, privileged access management, patching, vulnerability remediation, and system hardening.
• Configure and maintain monitoring, logging, alerting, and incident management mechanisms.
• Implement high availability, disaster recovery, and business continuity measures in coordination with relevant IT teams.
• Manage infrastructure changes, configuration documentation, capacity planning, and technical troubleshooting.
• Coordinate with vendors and application teams to resolve infrastructure-related incidents and support deployments.
• Ensure compliance with the bank’s IT policies, security standards, and applicable DAB requirements.
• Perform other relevant duties assigned by the line manager.

• Bachelor’s degree in IT, Computer Science, Network Engineering, or a related field.
• Experience 3 To 5 years in IT infrastructure administration, preferably in banking or payment systems.
• Practical knowledge of Linux/Windows servers, virtualization, Docker, and Kubernetes.
• Knowledge of networking, firewalls, load balancing, TLS certificates, and secure communications.
• Experience with database infrastructure, monitoring tools, backup, and disaster recovery.
• Understanding of high-availability architecture, micro services, API infrastructure, and security hardening.

Key Performance Indicators

• Infrastructure availability and uptime.
• Timely resolution of infrastructure incidents.
• Successful backup and disaster recovery tests.
• Compliance with security patching and vulnerability remediation requirements.
• Performance, capacity, and resource utilization.
• Successful implementation of infrastructure changes with minimal service disruption.

Qualified and interested applicants are encouraged to apply online through the BMA Job Portal at https://jobs.bma.com.af/jobs before the closing date.

Only shortlisted candidates will be contacted for further process.

https://jobs.bma.com.af/jobs