Channel Expansion Officer (Sales)

Position Summary

The Channel Expansion Officer is responsible for conducting regular market and agent visits to strengthen LasPay’s agent network, ensure service availability, agent liquidity, brand visibility, and effective implementation of agent schemes. The role also supports agent performance, customer acquisition, compliance, market intelligence, and transaction growth through effective field execution and reporting.

Key Responsibilities

• Conduct daily agent and retail visits according to the assigned Beat Plan.
• Build and maintain strong relationships with LasPay agents and merchants.
• Monitor agent liquidity, service availability, transaction activity, and operational performance.
• Ensure LasPay brand visibility and proper implementation of agent/merchant schemes.
• Identify potential agents and recommend suitable locations for network expansion.
• Educate agents on LasPay products, services, procedures, and compliance requirements.
• Support customer registration and transaction growth through assigned agents.
• Collect and report competitor activities, market trends, and agent feedback.
• Address agent issues and coordinate with relevant departments for resolution.
• Monitor agent compliance with LasPay and regulatory requirements.
• Conduct regular field visits to assigned districts and markets based on the Beat Plan.
• Prepare and submit daily/weekly/monthly field and agent performance reports.
• Take initiative and maintain a results-oriented approach to achieve assigned targets

Educational Qualifications

• Bachelor’s degree in business administration, Finance, Accounting, Economics, Banking, Management, or a related degree.

Work Experience

• Minimum 3- 5 years of relevant experience in banking, financial services, EMI (Electronic Money Institution), telecommunications, or retail operations.
• Proven experience in handling cash transactions, account opening, customer support, and operational processes.
• Prior experience in branch operations, agent management, or digital financial services will be an advantage.

Required Skills

• Understanding of customer complaint handling, service recovery, and customer relationship management principles.
• Strong understanding of Cash In, Cash Out, Remittance, Bill Payment, and Digital Financial Service operations.
• Knowledge of KYC (Know Your Customer), AML (Anti-Money Laundering), and CFT (Counter Financing of Terrorism) regulations and compliance requirements.
• Proficiency in customer account registration, account verification, and account upgrade procedures.
• Ability to accurately process and reconcile financial transactions while maintaining complete documentation.
• Proficient in Microsoft Office applications, particularly Excel, Word, Outlook, and Teams.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Ability to identify and report suspicious or unusual transactions in accordance with compliance requirements.
• Ability to prepare operational reports, maintain records, and support reconciliation activities.

Core Competencies

• Excellent customer service and interpersonal skills.
• Strong communication and problem-solving abilities.
• High level of integrity, confidentiality, and professionalism.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Team-oriented with the ability to collaborate effectively across departments.

Language Requirements

• Fluency in Dari, Pashto, and English (spoken and written) is required.

Other Requirements

• Strong commitment to compliance, operational excellence, and customer satisfaction.
• Ability to work flexible hours when required by business needs.
• Willingness to travel to branches or agent locations when assigned.

Interested and qualified candidates are encouraged to submit their applications. Please clearly indicate the position title and vacancy number, and province name and VC number in the subject line of your emails in the subject line of your email, as below:

• (Channel Expansion Officer – VC-LP 53 - Kabul)

Applicants are required to combine their CV and cover letter into a single PDF document, named using their full name. Please do not attach any documents other than your CV and cover letter.

Completed applications should be submitted to the email address below no later than the specified application deadline. Applications that do not comply with the above requirements may not be considered during the screening process.

Email: jobs@laspay.com

jobs@laspay.com